Refund policy
TheravaCare 90-Day Comfort Guarantee
At TheravaCare, we believe relief should be felt—not promised.
That’s why every one of our products is backed by our 90-Day Comfort Guarantee. If you don’t feel the difference, you can request a return or exchange within 90 days of delivery.
Eligibility Requirements
To be eligible for a return or exchange:
- Item must be in good condition
- Must include original packaging, cables, and accessories
- Return request must be made within 90 days of delivery
- Proof of purchase (order confirmation or receipt) is required
⚠️ Due to the wearable and personal-use nature of this product, items with excessive wear, damage, or misuse may not qualify for a full refund.
How to Start a Return
- Email support@theravacare.com with:
- Your order number
- Reason for return
- Photos/videos (if item is defective)
- Our team will respond within 24–48 hours with:
- Approval status
- Return instructions
- Once received and inspected, your refund or exchange will be processed
Refunds
- Issued to your original payment method
- Please allow 5–7 additional business days for your bank to reflect the refund
Exchanges
- Available for defective items or product issues
- Subject to availability
- If unavailable, a full refund will be issued instead
Damaged or Defective Items
If your item arrives damaged or not functioning properly:
- Contact us within 90 days of delivery
- Provide clear photo or video evidence
We will replace or refund your item at no additional cost
Non-Returnable Items
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable on the product page
Our Commitment
TheravaCare products are designed for daily relief during long work hours—whether you’re on your feet all day or recovering after.
We recommend testing your product indoors during your first use to ensure the best experience.
Returns that do not meet our policy conditions may be subject to a partial refund.
Need Help?
We’re here for you.
📧 support@theravacare.com
Response time: 24–48 hours